Supporting Denver PrideFest 2019.
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Company: Denver PrideFest 2019 ( run by the GLBT Community Center of Colorado)
Background: Historically the Denver PrideFest coordinators had to go through a very manual and time consuming process to collect volunteer signups, and had frequent issues with volunteers either not showing up for their shifts or being double booked.
My Role: I was the sole UX/UI resource on a team of 2 backend, and 2 front end developers all working pro-bono to create this app.
- July 2018 - March 2019
Getting Started & User Research: I was approached by a friend about helping with this project and July 2018, shortly after the 2018 Denver PrideFest event. I had never attended a PrideFest event so I needed to understand a lot about what this project required and what the best solution to the problem might look like. My friend was the point of contact with the volunteer coordinator at the GLBTQ center that puts on Denver PrideFest each year, so all questions and research occurred through him. I learned about the many pain points that plagued the volunteer department and the volunteers themselves, then began brainstorming ideas with the backend system architect on the team to ensure that the designs would be possible with the limited resources and time we had.
Design Iteration/Testing: I created a quick flow idea and tested it with friends and family, and also asked my friend to test it with the volunteer coordinator and others at the center to get as much feedback as possible. Largely the design was well received, with some tweaks around supporting VIP volunteers and adding an orientation sign up process.
Design Specs: As an informal project done with a group of coworkers and friends, we worked primarily off of my design specs and requirements provided by our point of contact for the project.
QA: Together with the rest of the team I made sure that the app functioned as expected prior to releasing it for volunteers to being signing up in February. We did have some last minute changes to the flow, like the introduction of a centralized shift picker page where the user could manage their orientation, Friday, Saturday, and Sunday shifts from one page.
Outcome: By the end of May 2019 nearly 400 volunteers had signed up for the 2019 Denver PrideFest event using our app!